Dear Guest,
Greetings from Amaya Kudarah Maldives !!
As we pride ourselves on delivering a memorable experience during our guest travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconvenience you had to face during your stay. I am sorry to learn that you did not find the team to be prompt, I have shared your feedback with the respective departments and the team has been sensitized. Whilst remaining sympathetic to your situation, I understand that leadership team, did meet you and necessary action was executed. Your present feelings are appreciated, however, I do hope that you will not judge us solely on the basis of this particular experience and give us an opportunity to showcase our service standards.
Best regards