Thank you for choosing to make yourself at home with us during your recent Daytona Beach getaway. We strive to provide all of our guests with a peerless coastal experience, complementing our amazing location right along The World’s Most Famous Beach with only the highest standard of comfortable accommodations and attentive service. Thus while many of these aspects were on full display, leading to your gracious recommendation of our oceanfront resort to other travelers of the area, it was disappointing that you encountered a few service breaks along the way. We apologize for these lapses in efficient, personalized care and will follow up on your feedback to ensure similar oversights are not repeated. Our entire Shores family looks forward to welcoming you back to truly win your heart with a more authentic experience in the future.