Dear valuable guest,

Thank you for your choice for being with us and for applying your genuine opinion to our page at the trip advisor site.

It is a very nice to us hearing that Hilton Pyramids Golf is your favorite place and that you recommend it as a hotel for families ... also, the overall service, the overall experience and the overall food experience to your liking.

We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning needed activites , which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.

We are looking forward to welcoming and serving you at any time to Hilton Pyramids Golf and any of our Hilton Family of Hotels worldwide in the near future.

Regards,

Amany hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

Dear Valuable Guest,

Thank you for taking the time to write to us through our page at the TripAdvisor about your recent stay at Hilton Pyramids Golf. Being a regular precious Hilton guest, you are perceived as a top VIP guest for us, therefore your comments are extremely important and would always be taken into consideration. I hereby assure you that I will go in depth in your comments and assure you that corrective actions will be in place once needed concerning involved departments, including a comprehensive re-training covering all mentioned points.
I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future. We do understand that you would probably be coming to our area/ location soon, therefore I would appreciate letting me personally know the date of your next visit to be available for welcoming you myself.
I hope the above will reinstate your confidence in the Hilton's name and in the Hilton Pyramids Golf specifically. Looking forward to personally welcoming you back to Hilton Pyramids Golf.

Sincerely Yours

Magdy Aboulella – Front Desk Manager
Hilton Pyramids Golf

بعد التحيه

شكرا لكم على وقتكم فى الرد على الاستبيان الخاص بالفندق.

نيابة عن فريق عمل هيلتون بيراميدز جولف ، أرجو أن تتقبلوا اعتذاري عن أي إزعاج أثناء إقامتكم في فندقنا فنحن نسعى جاهدين لضمان أفضل خدمة لضيوفنا أثناء سفرهم

ونحن نضمن لكم ان تشهدوا تحسنا في زيارتكم القادمة والاستمتاع بوقتكم معنا

ارجو الا تترددوا في الاتصال بي إذا كان لديكم أي أسئلة أو تعليقات أخرى

نتطلع إلى الترحيب بكم مره اخرى قريبا بفندق هيلتون بيراميدز جولف

وتقبلوا أطيب التحيات
محمد علي
مدير مراقبة الجودة