Dear Guest,
Thank you for taking the time to rate us on Google. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) on our hotel email address Pyramidsgolf@hilton.com in order to investigate and take the necessary actions.
We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.
Kind Regards,
Hilton Pyramids Golf