فندق ممتاز و بالتحديد الاطلالة الخاصة في الفندق جميلة وهاديه لكن يوجد انواع للاطلالات يحتاج انهم يهتمون في النظافة بالغرف وايضا المشكلة اللي تتكرر في فنادق اندونيسيا لا يهتمون في السائح الخليجي من ناحيه نوعبه الافطار اللتي تناسبنا
Dear Sirs,
First of all, we would like to thank you for taking your precious time to share us your review about recent experience at Pesona Alam Resort & Spa.
It was a pleasure for us to make a memorable stay experience for our guests. The warm hospitality from our staff and the nice surrounding hope could support you to get a relaxing time during your stay.
We have noted your input regarding the cleanliness and room hygiene. Actions are being implemented by department concern to improve our cleanliness so that can make your stay more comfortable.
Once again, thank you for staying with us. We are looking forward to welcome you back at Pesona Alam Resort & Spa in the near future.
Sincerely,
Delia Oktaviani
Marcomm Executive
من افضل الفنادق بصراحة خصوصا الاطلالة ممتازة ورايقة طبعا فيه عدة خيارات للاطلالات
بس يحتاجون الاهتمام بالنظافة بشكل مهم وينتبهون للحشرات وايضا يهتمون في العملاء العرب والخليجيين ويحطون لهم اكل يناسبهم
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your stay in Puncak.
We have read your positive comments and we truly appreciated that you were like the stunning view around the resort. We have noted your input regarding the hygiene and room cleanliness to departement concern for further actions. Also, we keep improving our breakfast menu selection by put an Arabic corner to enjoy each day.
We hope that we can welcome you back in the upcoming chance.
Sincerely,
Delia Oktaviani
Marcomm Executive
هذا الفندق جميل جدا وكانت تجربتي فيه ممتعه حيث ان لديه اطلاله رائعه وخدمات ممتازه وموقع جيد وحراسه وتعامل وكل شي في قمت الروعه والجمال وحيث اني اتمنى العوده له مرت اخرا عما قريب وانصح به جميع السياح من مختلف الجنسيات لانهم يقدمون خدمات ممتازه
Dear Mr. Muath B,
Thank you for staying with Pesona Alam Resort & Spa.
We truly appreciated that you were enjoy your entire stay with us. We try to provide you our excellent hospitality and we hope that our staff made all the possible efforts to make your stay more special.
Please let us know if there is anything we missed in making your event memorable. If at any time you have a suggestion on how to improve our services, please let us know by sending us an email to info-pesonaalam@tauzia.com.
Naturally yours,
Delia Oktaviani
Marcomm Executive
النظافة سيئه و يجب الاهتمام اكثر .. بالنسبة للاطلالة و المرافق فهي شيء فظيع و ممتع جداً.. ايضاً دورة المياة اعزكم تجتمع فيها المياة نتيجة التصريف السيء
you have to take care about cleaning in general,
Dear Mr. Ahmed A,
First of all, kindly accept our sincere apology for the inconvenience regarding the room cleanliness during your stay with us.
We have addressed your input to related department concern and we are taking actions to find the solution for this issue.
Once again, we do apologize for the inconvenience caused. We hope that we can welcome you back at our resort with much better service than before.
Sincerely,
Delia Oktaviani
Marcomm Executive
الفندق في المجمل ممتاز اكثر شي يميزه الموقع والاطلاله والمرافق اللي فيه مسبح ولعبتين للاطفال ،، وجبة الافطار ممتازه جداً ،، العيب الوحيد ان الاصوات بين الغرف توصل يعني تحس بالازعاج ،، وفيه سيارات قولف ينزلونك للمقهى التابع للفندق ويرجعونك ،،
Dear Mr. abo_3ssaf,
Thank you for taking your precious time to share us feedback about recent stay at our resort.
We truly appreciated your positive comments regarding our strategic location and also the breakfast variant. We hope that you were enjoy your entire stay with us. However, your input about the sound proof is giving us great value to improve our quality in the future.
Once again, thank you for staying with us. We are looking forward to welcome you back to our resort.
Sincerely,
Delia Oktaviani
Marcomm Executive
