Dear Sirs,

Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your holiday in Puncak.

We have read your comments and on behalf of hotel management and all staff we would like to deliver our sincere apology for the less than satisfactory from our services. Your comments will give us great value to improve our products in the future.

Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.

Sincerely,


Delia Oktaviani
Marketing Communication

Dear Mrs Abdulaziz A,

Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your holiday in Puncak.

It was our pleasure to have you here with us. We have read your feedback and we are glad to learn that overall you were satisfied with our quality and services. At the same time we would like to apologize for your inconvenience regarding the troubled Air Conditioner at your room. We have execute the issue accordingly by our respective team.

Please feel free to inform us if you need any assistance for your next reservation. Our team will be happy to assist you and look forward to welcome you again soon.

Sincerely,


Delia Oktaviani
Marketing Communication

Dear Mr. Sultan,

Thank you for trusting Pesona Alam Resort & Spa as your accomodation during your stay in Puncak.

It was our pleasure to have you here with us. Eventhough you might have a little problem on your reservation, but we can assure that our team specially Mrs. Erna (Front Office Manager) has taken actions accordingly to make your stay more comfortable.

Please do let us know if you have any suggestion to improve our services, our team would love to hearing from you and look forward to welcome you again soon.

Naturally yours,


Delia Oktaviani
Marketing Communication