Dear Guest,
We appreciate your detailed and honest feedback regarding ypur recent stay.
Rest assured that your concerns have been addressed accordingly to the rest of the team.
Please be assured that it was not our intention to make you unhappy during your stay as we, Art Rotana, focus mainly on delivering treasured time to all of our guests.
We can only hope that we will be able to prove our worth during your next visit.
Sincerely,
Lilian Roger
General Manager