Dear Guest,
Warm greetings from Art Rotana Amwaj Islands- Bahrain!
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience it caused, I am sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. If you give us a chance to earn back your trust, I can assure you that we can let you experience the real meaning of treasured time in Art Rotana. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.
Regards,
Art Rotana Team