Dear Maps,
We would like to thank you for sharing your valuable feedback. We are so keen to see our service through the eyes of our guest and we value our guest feedback as we consider it as an opportunity for enhancement of our service level. We truly apologize for the inconvenience caused during your stay. We would like to assure to you that all your concerns have been passed to our operation team to make sure all rectifications have been taken to enhance our service.

We would love to see you again in our hotel where we will take care of you.

Thank you
Management Office