Dear Valued Guest,
Greetings from Fujairah Rotana Resort & Spa!
Firstly allow me to personally thank you for staying with us and for taking the time to share your feedback. We are committed to provide our valued guests with a memorable experience of the highest service standard and your comments help us identify the areas we can improve on in order to give our guests a truly treasured time with us.
However, we are extremely concerned to note your dissatisfaction with a room experience. I would like to thank you for bringing this matter to my attention. I can assure you that all your observations have been given top priority by me and my team. I have shared all your comments with our department heads to take an action and ensure that similar would not occur in future.
Once again, we would like to thank you for your valued time and hope this does not deter you from returning back to Fujairah Rotana Resort & Spa in the near future.
Mrad El Khoury
Fujairah Rotana Resort & Spa