سوء فى ادارة الحجز وتنسيق الغرف وتغيير الحجز دون موافقتى واعطائي غرفة خلاف ما تم الحجز عليه وخلاف ما اكنت ارغب فيه ، بالاضافة الى عدم التعاون الا من السيد طه موظف الاستقبال والاستاذ عقيل المدير الذى ابدى كل احترام لحل هذه المشكلة.المزيد
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Hotels.comBooking.com
Official Hotel Site
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نتمني دوام الخدمة و في تقدم دواما و ننصح بأن تقوم الأدارة برفع مستوى الخدمة و المحافظة عليها ليتم اسعاد العميل دائما
و نشكر أدارة فنادق روتانا علي التقدير الدائم لعملائها و توفير خدمات متميزة للغاية و شكرا مرة أخري
Dear Mr. Mohamed,
Greetings from Fujairah Rotana Resort & Spa!
I am very pleased to read your positive review from your recent stay with us at Fujairah Rotana Resort & Spa. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.
With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.
I do hope you will return to Fujairah in the near future and look forward to the opportunity to welcome you back.
Warm Regards
Ulrike Andorff
General Manager
لا تعليق كما ذكر من قبل بان السعر الليلة الواحدة مبالغ فيه جداااااااا حيث ان اسعار الفنادق بامارة دبي حفظها الله ورعاها تم قضاء 2 يوم وتم دفع نصف مبلغ اللليلة الواحدة التي قضيتها عندكم فرجاء من سيادتكم النظر بالاسعار المبالغ فيها
Dear Valued Guest,
I would personally like to thank you for taking the time to write your feedback in Trip Advisor about your recent visit to Fujairah Rotana Resort & Spa.
I have taken a good note of your comment regarding the ‘Value for Money’ . Please rest assured that I have discussed this with my Executive Committee, and measures are being taken in order to meet all our guests’ expectations.
May I take this opportunity to thank you again for your valuable feedback. My entire team at Fujairah Rotana Resort & Spa look forward to welcoming you back to experience our resort at its best.
Best Regards,
Ulrike Andorff
General Manager
نصيحتي هي أن تجربوا فندق روتانا الفجيرة ولن تندموا على كل درهم أنفقتوه في إقامتكم هناك وسوف أحاول أن أعيد إقامتي مرة ثانية بعطلة عيد الإتحاد في نفس الفندق وأتمنى أن يكون هناك فعاليات جميلة للأطفال مثلما كانت بعطلة عيد الأضحى ...
Dear Mr. Khalid,
Greetings from Fujairah Rotana Resort & Spa!
I am very pleased to read your positive review from your recent stay with us at Fujairah Rotana Resort & Spa. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.
With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.
I do hope you will return to Fujairah in the near future and look forward to the opportunity to welcome you back to Fujairah Rotana Resort & Spa.
Ulrike Andorff
General Manager
عليهم تنسيق مسميات الغرف وتفرغه بين الغرفه والجناح كي لا ينصدم النزيل بأن الجناح عباره عن غرفه كلاسك حيث اني اصدمت بعد ان ابلغني الفند قبل وصولي يوجد لك ترفيع للغرفه وبعد الموافقه ودفع الفرغ تبين بأنها اصغر من
Dear Valued Guest,
I would like to thank you personally for your recent visit to Fujairah Rotana Resort & Spa and for sharing your comments & suggestions with us. It is only through candid, constructive feedback that we can strive to better our product and refine our services.
Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously.
Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and hope to welcome you back in the very near future.
Yours sincerely,
Ulrike Andorff
General Manager
الاقامة مريحة والاسعار مناسبةوالاطلالة جميلة وخدمة الغرف ممتازة .لكن اسعار الوجبات نرجو النظر فيها او يمكن عمل عروض للبوفيهات المفتوحة ويرجى زيادة الاهتمام بألعاب الاطفال من حيث النظافة والكم .ويرجى إن امكن وضع مظلات كبيرة تفطي احواض السباحة للحماية من الشمس
Dear Abdullah,
I would personally like to thank you for taking the time to write your feedback in Trip Advisor about your recent visit to Fujairah Rotana Resort & Spa.
Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true Rotana Moments.
I was happy to learn that you find the Resort and our activities fun and spectacular as well as most areas of our service This is indeed great encouragements in our objective to continuously improve our performance and thoroughly delight our guests.
I have taken a good note of your comment regarding the Kids facilities. Please rest assured that I have discussed this with my Executive Committee, and measures are being taken in order to meet all our guests’ expectations.
May I take this opportunity to thank you again for your valuable feedback. My entire team at Fujairah Rotana Resort & Spa look forward to welcoming you back to experience our resort at its best.
Best Regards,
Ulrike Andorff
General Manager
