Dear Mr. Yousuf,
Thank you for your comments about your recent stay at Fujairah Rotana Resort & Spa posted on booking.com. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. All points regarding the bathroom cleanliness duly noted and will be assessed and rectified without fail. Thank you for your kind understanding. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.
Kind regards,

Ulrike Andorff
General Manager

Dear Mr. Busami,,
Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa.
With much regret we learnt that we did not meet your expectations for which we sincerely apologize. We would appreciate if you can email me directly Fujairah.resortspa@rotana.com to assess and rectify our shortcomings.
Looking forward to hearing from you, we remain with kind regards

Ulrike Andorff
General manager

Dear Valued Guest,
Thank you very much for your very positive review of your recent holiday with us at Fujairah Rotana Resort & Spa.
With much pleasure I read about your experience with our hotel facilities and services and it is wonderful to learn how much you enjoyed your time.
Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them.
Your recommendation on TripAdvisor is indeed treasured, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.
Sincerely,

Ulrike Andorff
General Manager