Dear Mr. Ali,

I would personally like to thank you for taking the time to write your feedback in Trip Advisor about your recent visit to Fujairah Rotana Resort & Spa.
Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true Rotana Moments. We sincerely apologize for the inconveniences encountered.
We look forward to be of continued service and hope to welcome you back in the very near future.

Yours sincerely,
Ulrike Andorff
General Manager

Dear Valued Guest,
Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa.
With pleasure I note that our facilities and services met your expectations.
I appreciate you taking the time to share your experiences and recommending us on Trip Advisor, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

Sincerely,
Ulrike Andorff
General Manager

Dear Valued Guest,
Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa.
With much regret we learnt that we did not meet your expectations for which we sincerely apologize.
we assure you that we are taking actions on the feedback you have provided.
We look forward to be of continued service and hope to welcome you back in the very near future.

yours sincerely,
Ulrike Andorff
General Manager