Dear Mr. Abdulrahman,

Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa.
I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

Sincerely,

Ulrike Andorff
General Manager

Dear Valued Guest "abdullahalzaabi2019",

Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa.

With much regret we learnt that we did not meet your expectations with reagrds to your booking for which we sincerely apologize assuring you that we are taking actions on the feedback you have provided.

We do hope to welcome you at another opportunity to convince you of our otherwise fine services.

Yours sincerely,

Ulrike Andorff
General Manager

Dear Values Guest "Ammarajlo",

Thank you for your comments about your recent stay at Fujairah Rotana posted on TripAdvisor.

Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.

With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Please be assured that all your comments will be investigated and assessed for rapid rectification to avoid re-occurrence.

May I take this opportunity again to thank you for bringing these matters to our attention and sincerely hope to welcome you back soon to convince you of our usual fine services.

Sincerely,

Ulrike Andorff
General Manager