Dear valued guest “Venture587375”,

Thank you for your feedback about your recent stay at Fujairah Rotana posted on TripAdvisor.
Your valued comments and suggestions are appreciated to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.

With much regret we learnt that your stay was beyond your expectations, and we wished you would have shared your disappointment with us during your visit for rapid rectification. Please accept my apologies for the shortfall in delivering the expected guest experience.

We do hope to welcome you back at either our resort to convince you of our usual fine services or at any other Rotana Hotel.

Best regards,

Ulrike Andorff
General Manager

Dear Mr. Al Mansoori,

Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa.
With pleasure I note that our facilities and services met your expectations.
Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments.
We appreciate you taking the time to share your experiences and recommending us on Trip Advisor, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

Sincerely,
Ulrike Andorff
General Manager

Dear Valued Guest,

Thank you very much for the rating following your recent stay with us at Fujairah Rotana Resort & Spa.
We assure you that we are taking actions on the feedback you have provided.
I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

Sincerely,
Ulrike Andorff
General Manager