لم يتم ارشادنا للخدمات المتوفره بالفندق مثل السونا والجيم وقد تم التعرف عليها عند سؤالي عنها في اخر يوم للمغادره
يجب اعلام النزيل عن جميع الخدمات المتوفره من انترنت وسونا وجيم
انصح باتباع سياسه التعلمالمزيد
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شكرا للجميع ونتمنى اقامة اخرى بالفندق ولكن يرجى التنويع في قائمة الطعام والمطعم يحتاج وجود شيف او طباخ داخل الفندق وايضا المطاعم الخارجية من ناحية تنويع الطعام اكثر في الطعام المشروبات والعصائر الطازجة والمثلجات
Dear Mrs. Alshammar,
I would like to thank you personally for your recent visit to Fujairah Rotana Resort & Spa and for sharing your comments & suggestions in our online survey.
It was truly a pleasure to serve you. I am glad that the accommodations and services were to your liking as complete satisfaction is our goal at Fujairah Rotana Resort & Spa. It is only through candid, constructive feedback that we can strive to better our product and refine our services.
Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to being of continued service and hope to welcome you back in the very near future.
Yours sincerely,
Ulrike Andorff
General Manager
سي
عند العشاء كان هناك صرصور بالمطعم حشرة مزعجة والحمامات سي والبسين غير نضيف لا الغرف صغيرة تخيلو الاكل عند العشاء الاكل يوجد به ريحة وطعم غير مرغوب لايقدرون الضيوف لايستاهل ان يكون فنذق 5 نجوم انا بعطي 2 فقط
Dear Valued Guest,
Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa.
With much regret we learnt that we did not meet your expectations for which we sincerely apologize.
We assure you that we are taking actions on the feedback you have provided.
We look forward to be of continued service and hope to welcome you back in the very near future.
Yours Sincerely,
Ulrike Andorff
General Manager
الفندق متميز جدا، كل شي متوفر، مطاعم بالقرب من الفندق.. الشاطي جدا رائع.. مناسب للعوائل.. و الأطفال.. جدا رائع.. انصح الجميع بتجربة المكان لقضاء يومين.. حوض السباحه كبير جدا.. الصاله الرياضيه متميزه و متوفر بها كل شي
Dear Mr. Alyahyal,
Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa.
With pleasure I note that our facilities and services met your expectations.
We appreciate you taking the time to share your experiences and recommending us on Trip Advisor, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.
Sincerely,
Ulrike Andorff
General Manager
فندق سيئ للغايه ولا يستاهل يكون خمس نجوم لوبي كان فيه ويش حمام في كل مكان غرف مش نظيفه اثاث قديم وفندق قديما وسعر فندق غالي علي هذا مستوي يجب تجديد كل شي في الفندق فمدق روتانا جذي صراحه وصخ او حط فندق نجمه وحده
Dear valued guest “Venture587375”,
Thank you for your feedback about your recent stay at Fujairah Rotana posted on TripAdvisor.
Your valued comments and suggestions are appreciated to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.
With much regret we learnt that your stay was beyond your expectations, and we wished you would have shared your disappointment with us during your visit for rapid rectification. Please accept my apologies for the shortfall in delivering the expected guest experience.
We do hope to welcome you back at either our resort to convince you of our usual fine services or at any other Rotana Hotel.
Best regards,
Ulrike Andorff
General Manager
كانت اقامه ممتعه.. ، واجواء خياليه خصوصا المسبح ،الأطفال استمتعوا كثيرا.، و الجو كان روعه، البحر لم نستطع السباحه لان الموج كان عالي...........
لكن لم يسعفنا الوقت للذهاب لنادي الأطفال و الاستمتاع فيه.. اشكر كثيرا الموظفين لأنهم كانو كثيرا متعاونين..
Dear Mr. Al Mansoori,
Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa.
With pleasure I note that our facilities and services met your expectations.
Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments.
We appreciate you taking the time to share your experiences and recommending us on Trip Advisor, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.
Sincerely,
Ulrike Andorff
General Manager
