Dear Mr. Issam,

I would like to thank you personally for your recent visit to Fujairah Rotana Resort & Spa and for sharing your experience in our online survey. It is only through candid, constructive feedback that we can strive to better our product and refine our services.

It was truly a pleasure to serve you. I am glad that in general the accommodations and services were to your liking as complete satisfaction is our goal at Fujairah Rotana Resort & Spa. Your low rating in breakfast experience has been shared with the culinary team for assessment.

Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously.

Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to being of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Ulrike Andorff
General Manager

Dear Mr. Imbark,

Thank you for your valuable time to complete our electronic questionnaire following your recent stay at Fujairah Rotana Resort & Spa. It is only through candid, constructive feedback that we can strive to better our product and refine our services.

Your valued comment about the delay upon arrivals will be discussed with my team members in order to come up with a permanent solution to those inconveniences for which we sincerely apologize.

Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area.

We look forward to being of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Ulrike Andorff
General Manager

Dear Mr. Awad,

I would like to thank you personally for your recent visit to Fujairah Rotana Resort & Spa and for sharing your comments & suggestions in our online survey.

It was truly a pleasure to serve you. I am glad that the accommodations and services were to your liking as complete satisfaction is our goal at Fujairah Rotana Resort & Spa. It is only through candid, constructive feedback that we can strive to better our product and refine our services.

Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to being of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Ulrike Andorff
General Manager