الغرف ضيقة والنظافة مقبولة لا يوجد طاولة طعام او حتى ترولي للطعام نأكل على السرير.. تغيير المناشف بالطلب.. لا يوجد روب للسباحة لكن من ناحية الاطلالة جميلة ومريحة جدا.. الاكل لا يوجد خيارات كثيرة محدودة فقط.. اما البار ما شاء الله
Dear Ms. Nawala,
Thank you for your comments about your recent stay at Fujairah Rotana posted on Trip Advisor.
Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.
Rotana launched its “safe space” program to ensure that our guests deal with a minimum touch points in the guest room. Consequently, the majority of amenities inclusive of bathrobe and slippers were removed but are available upon request. Indeed, our hotel is not newly built, however, well up-kept. You stayed in a newly renovated room.
Once again, many thanks for your valued comments, and already today my team and I look forward to welcoming you back to the fabulous East Coast!
Sincerely,
Ulrike Andorff
General Manager
فنىدق جميل جدا لقضاء وقت جميل مع العائلة .الاجراءات المتبعة لضمان السلامة والاحساس بالامان ممتازة ،انصح جميع العائلات للذهاب الى المنتجع والاستمتاع بالشاطئ الجميل والمسبح الخلاب .الخدمة ممتازة شكرا لكل طاقم العمل
Dear Ms. Nagham,
Thank you very much for your very positive review of your recent staycation with us at Fujairah Rotana Resort & Spa, and it was lovely meeting you in person.
Given the current concerns regarding the COVID-19 pandemic we have put stringent measures in place to protect you, our valued guest, and it is with much pleasure I read about your positive experience with focus on our “Safe Space” program while enjoying our resort. Thank you so much for your kind acknowledgement of our efforts and recommendations which are indeed appreciated. Your comfort , safety and wellbeing is our top priority.
My team and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the near future. In the meantime stay safe!
Sincerely,
Ulrike Andorff
General Manager
موظف الاستقبال اهتشام محترم جدا وطيب بالتعامل . اصوات الحيوانات كانت مزعجه بعض الشي كالغراب اما المرافق العامه والمقاهي كانت ممتازه وسعر الغرفه تقريبا غالي لم اجرب الافطار لان غرفتي لم تشمل الافطار بس
Dear Ms. Al Meshrefi,
Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa.
I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.
Sincerely,
Ulrike Andorff
General Manager
للأسف الطعام من أسواء ماكان للإفطار والغداء تقليدي مائل للهندي ليس هناك أي طبق شرقي وليس هناك أي أطباق تخص الطعام العربي ولا حتى الشعبي الإماراتي مع أننا في دولها لها تراث وطبق شعبي
معترف عليه ..........
Dear Mr. Issam,
I would like to thank you personally for your recent visit to Fujairah Rotana Resort & Spa and for sharing your experience in our online survey. It is only through candid, constructive feedback that we can strive to better our product and refine our services.
It was truly a pleasure to serve you. I am glad that in general the accommodations and services were to your liking as complete satisfaction is our goal at Fujairah Rotana Resort & Spa. Your low rating in breakfast experience has been shared with the culinary team for assessment.
Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously.
Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to being of continued service and hope to welcome you back in the very near future.
Yours sincerely,
Ulrike Andorff
General Manager
عدم احترام المواعيد
لقد تاخر الفندق في توفير الغرفة في الموعد المحدد حيث قمنا باستلام الغرفة في تمام الساعة الخامسة والنصف مما تسبب لي ولعائلتي وأطفالي بمشاكل ومتاعب جسدية ونفسية وذلك بسبب وصولنا الى الفندق بعد سفر طويل من ابو ظبي
Dear Mr. Imbark,
Thank you for your valuable time to complete our electronic questionnaire following your recent stay at Fujairah Rotana Resort & Spa. It is only through candid, constructive feedback that we can strive to better our product and refine our services.
Your valued comment about the delay upon arrivals will be discussed with my team members in order to come up with a permanent solution to those inconveniences for which we sincerely apologize.
Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.
My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area.
We look forward to being of continued service and hope to welcome you back in the very near future.
Yours sincerely,
Ulrike Andorff
General Manager
