Dear Mahabatayyah89,
I was delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced.
Please note that I have also discussed with the Departmental Managers concerned your recommendations, and are currently studying the possibilities implementation.
We place great value on your custom, and your continued relationship with Stella Di Mare. I look forward to welcoming you once more to Stella Di Mare Grand in the near future.
Best regards,
Hany Emam
Hotel Manager