Dear Our guest,
Thank you very much for choosing our hotel and for taking the time to share your experience with us.
We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception.
Looking forward to welcoming you back at Stella Di Mare Grand Hotel.
Kind Regards,
Karen Osama
Guest Relations Supervisor