Dear Mohammad A,
Thank you for taking the time to share your review.
I have noted your comments in regards to the cleanliness of the room, buffet replenishment and valet assistance. I will discuss them with each department head in order to improve the situation and to take the appropriate action. Kindly accept my deepest apologies for any inconvenience this might have caused and I hope this did not mar your trust in our resort. Nevertheless, please allow us to have the opportunity to welcome you back and to show to you, that we can do better.
Cluster General Manager