شكر خاص لفريق العمل المتواجد على بركة السمر بوول المسابح نظيفه والمنقذين كانو حريصين خصوصا على الأطفال ما قصر شكرا الهم وشباب السيرفس الي عالسبلاش بار ممتازين وسريعين الاكل كان ممتاز والدرينك فريش الاسعار مقبوله كل اشي كان ممتاز صراحه ونتمنى نرجع نزوركو مره ثانيه
Dear Quest21927057154
Thank you for taking the time to share your feedback on Google.
As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests.
Hopping to have the pleasure of welcoming you back to Movenpick Resort and Spa Dead Sea.
Kind Regards,
Rawan Fakhouri
Guest Relation Manager
خدمه ممتازه وفريق عمل مميز ومحترف في بركة سبلاش بار الاكل مذاقه جيد جداً المشاريب رائعه الاسعار مقبوله غرف الغيار نظيفه اتوجه بالشكر الخاص للسيد عبد الغني على ادائه المبهر واهتمامه فينا وسرعته في الخدمه نتمنى نرجع عالاجازه التانيه وتضلو على نفس الأداء الرائع من نجاح لنجاح شكرا موفنبيك
Dear wardsg
Allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your feedback, we strongly believe that each guest's feedback contributes to our improvement and permanent development. That's why we are always delighted to hear back from our guests.
Our entire team is looking forward to welcoming you again in Mövenpick Resort & Spa Dead Sea and from our side we will definitely do our best to make your next stay even more enjoyable and memorable.
Kind regards,
Rawan Fakhouri
Guest Relation Manager
خدمه ممتازه ورائعه في بركة العائلات وفي بركة الشط موظفين ولا اروع مميزين سريعين في الخدمه الاسعاره ممتازه الاكل كان مذاقه جيد المشاريب رائعه وخدمتها سريعه شكر خاص ل محمود معيرش وعبد عابدين وشكرا لإدارة الموفنبك على هذه الخدمه المميزه وكل التوفيق لكم ونعدكم بالعوده القريبه الى فندقكم الرائع
Dear _T3705QR
Allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your feedback, we strongly believe that each guest's feedback contributes to our improvement and permanent development. That's why we are always delighted to hear back from our guests.
Our entire team is looking forward to welcoming you again in Mövenpick Resort & Spa Dead Sea and from our side we will definitely do our best to make your next stay even more enjoyable and memorable.
Kind regards,
Rawan Fakhouri
Guest Relation Manager
الفندق قديم … المبلغ المالي كبير مقابل الخدمه سيئه جدا عند الإفطار والعشاء بالمطعم الرئيسي الطاقم غير متعاون (بتطلب معلاق سيرفس ،، مياه بعمل حاله مو سامع بتفطر او بتتعشى وما حدا اجا ) الغرف متسخه وسيئه جدا … سهره مساءا لا يوجد أماكن وكراسي فاضيه بتسهر على الواقف
Dear alfaouri839
Thank you for taking the time to share your feedback on Trip Adviser.
We deeply apologize for the negative experience you encountered during your stay.
We take feedback like yours very seriously, as it helps us to identify areas where we can improve our service and facilities.
Regarding the condition of the hotel, we are currently in the process of planning upgrades to our property to better meet the expectations of our guests. We understand that the value you expect from your stay is important, and we will work diligently to ensure that our future guests have a more pleasant experience.
Your comments about the service in our main restaurant are also concerning. This is not the standard we strive to maintain, and we will be addressing these issues with our staff immediately. Our goal is to provide attentive and efficient service to every guest, and it is clear that we fell short in this instance.
Hopping to have the pleasure of welcoming you back to Movenpick Resort and Spa Dead Sea.
Best Regards
Rawan Fakhouri
Guest Relation Manager
الاكل سيء جداً والأصناف محدوده وليس له أي طعم و أتمنى تغيير الشيف أما بالنسبة للاداره فكانت جيده و الخدمه جيده و من أفضل السائقين كان الاستاذ محمد نبيل سائق club car وكان متجاوب دائماً و متعاون و يستجيب بسرعه و من أكثر الشخصيات الخلوقه في Mövenpick Dead Sea
Dear Sadeen H,
Thank you for taking the time to share your feedback. We regret to hear that you were disappointed with the food quality and variety. Your comments are important to us, and we will address them with our culinary team to improve our offerings. We are pleased to know that you found our management and service to be satisfactory. We will also pass on your kind words to Mr. Mohamed Nabil for his excellent service as a club car driver. Thank you for recognizing his efforts and professionalism.
We hope to have the opportunity to better serve you in the future.
Best Regards,
Rawan Fakhouri
Guest Relation Manager
