Dear Mabroukn2016,
I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback.
It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve.
We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future.
Best Regards,
Wissam Shubat l Hotel Manager
Crowne Plaza ® Jordan Dead Sea Resort & Spa