Dear Mr. Mohammed,
Thank you for sharing your recent experience with us and with this social platform. We are glad to learn that we were able to provide you with excellent service and that our hotel and facilities were up to your expectation. We strive daily to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. We're especially happy that you found our staff to be friendly and helpful. Rest assured that we have passed on your comments accordingly.
We hope to have the pleasure of welcoming you back in the near future.
Kind regards,
Sebastien Mariette
General Manager - Kempinski Hotel Ishtar
& Area General Manager Levant