Dear Ms. Manal1431998,

Thank you for sharing your lovely feedback.

We are delighted you had an outstanding time with us as providing our guests with a memorable experience is what we strive for. It is gratifying for the team, in particular, Mr. Issa Ali Abu Dhaif, to be reminded of the positive impact of their wonderful service has on our guests' experience at the hotel as they always aim to make it the best out of it.

We look forward to welcoming you back soon!

Yours sincerely,

Bill Dewell
Director of Operations
Hilton Dead Sea Resort & Spa

Dear Mr. Odyssey41328321311,

Thank you for taking the time to review about your experience at the hotel.

While we are glad that you had a great experience with us, we are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay.

We look forward to hosting you for a better experience.

Yours sincerely,

Bill Dewell
Director of Operations
Hilton Dead Sea Resort & Spa

Dear Mr. Coastal03755477418,

Thank you for sharing this wonderful review. We are very pleased to hear that you had an enjoyable experience with us! We appreciate your compliment for our team; they work very hard to ensure that every guest feels at home.

Looking forward to share another positive experience with you. Have a lovely day!

Yours sincerely,

Bill Dewell
Director of Operations
Hilton Dead Sea Resort & Spa