Dear abdulrahman695,

Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit.

Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.

I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.

Yours sincerely,

Erwin van der Veen
General Manager

Dear Valued Guest,

Thank you for taking the time to send your feedback to the travel community at large through booking.com. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement, whereas we apologize for any constructive criticism, which will be reviewed within the management team for potential inclusion in improvement plans where deemed possible. We appreciate and value your feedback and hope to see you soon again!

Kind regards,
Erwin van der Veen / General Manager

Dear 54hamada,

Thank you very much for your positive review following your stay, I was happy to read you rated us well!

Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.

We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager